Telefire Alerto
App for fire safety technicians and building managers | 2019-2020
Nick Vasiliev | UX Design
Cooperation with Globalbit Software Development
Overview
Telefire is a leading Israeli company in fire detection and suppression domain. Telefire Alerto is the mobile app for fire safety technicians and building managers. The app assists in deployment and service of the systems, provides monitoring and control, real-time alerts and system status in sites. It guarantees a streamlined workflow for technicians and peace of mind for site owners and managers.
The Ecosystem
The mobile app supports two main groups of users:
Fire safety technicians
Allows technicians to monitor, configure and test the fire safety devices, assists in deployment of the devices on-site, offers diagnostic tools, remote control and real-time alerts.
Site / building managers
Allows to monitor respond to faults and fire alerts in real time, assists in preventing malfunctions, keeps track of the maintenance schedule and provides recommendations for maintenance.
Desktop app for site management companies:
The app supports the operation efforts by giving the overview status of all sites within the company, providing real-time alerts and maintenance notifications, offering user management and technician allocation.
Discovery
The discovery phase included weekly meetings, interviews with technicians, observations of their work, and workshops that helped us to get familiar with the equipment and the technical side of the project.
Workshops
Getting familiar with the product lines and the operation of the equipment
Interviews
Interviews with technicians, getting familiar with their workflow and practices
Observations
Observation of the technicians at work let see the applied practices at action and better understand the work environment and various limitations
Weekly Meetings
Weekly meetings with the team: head of development, technical managers, product and project managers
Main Goals
Technicians
Enable technicians to streamline their work by providing the ability to access, test and configure any fire safety device connected to a same network via their phone
Building managers
Allow monitoring and responding to faults and fire alerts in real time
Challenges
Design of mobile and back-office apps from scratch
Adopt to various hardware requirements
Safety and security regulations
Dynamic changes of requirements
Migrating the workflow of technicians to the new app
Wireframes
This is a small part of the whole interface design and interactions which was designed in Axure. Several iterations were made until the optimal result was achieved.
Mobile App
Desktop App
Takeaways
Telefire has made a successful leap to the cloud based solutions (first of a kind in Israel) in the fire detection and suppression domain, which put them ahead of the competition and guarantees peace of mind for their clients, streamlined workflow for technicians and faster response times to events.
I’m grateful for the given opportunity to be part of the team on this challenging, very interesting and important project.
